Wrote a note on domestic and general's facebook page and they asked me to send a private message - done. Once we have sent off the quote to the extended warranty company, they will advise us if approved or will speak to you direct. I do apologies for the inconvenience this has caused.
We are at present pricing a new unit and awaiting confirmation from head office and then will need authority from the extended warranty company. I have been advised that we are unable to get the part to repair your dishwasher. On 9:15 AM, Service3 wrote: Good Morning Frank, Looked for contact details for domestic and general.Įxtended Warranty is handled by "Domestc and General"įrom: "The Good Guys" Order# C0600 000 871 Toward the end of the phonecall she advised that her supervisor had received a copy of the invoice from the extended warranty people and I no longer needed to email her.ġ4-6-2017 Belinda replies that she is looking into it.ĭecided to stir up some action. I also said the extended warranty people had called earlier with the same request. She asked me to email a copy of the original invoice. They are trying to find a solution for us. parts required to fix our dishwasher are not available. Received a phonecall from Belinda at SMEG. he said he would call me again if I needed to actually do this. he said he would try to get it direct from the good guys. I said it was at home and I could email it tonight. Arron? Wanted a copy of the original invoice. Received a phonecall from domestic and general (I think) The extended warranty insurance people. A new pump and a bit of silastic would have been a reasonable interim solution. I figured the rest of the process would be very quick. He said that he suspected we would be given a new dishwasher and therefore he could not install a pump because he would have to come back and retrieve it. I assume water dripped down into the pump. Initially we could not locate where but at a later time he observed it was coming from the pump. He shows me how when it is running, water is leaking out of a crack where two parts of the stainless steel inner are not sealing. Pulls dishwasher out, removes rear cover and inspects. Technician arrives, removed kick plate and looks closely. Time passes - about a week and a half as I recall. Went to Good Guys at Oxley who after a brief search located the invoice and printed me a copy.Ĭalled the extended warranty people - "Domestic and General" on 1300 765 988 & started the process I don't recall whatever other records there areĭishwasher died with Error 01 which according to the internet means water in the mechanism.
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